Frequently Asked Questions (FAQs)
Getting Help
If you cannot find the answer to your question below, please contact our friendly customer service team for further assistance.
Orders & Shipping
Q: How do I place an order?
A: Simply browse our collection, select your desired items and sizes, and add them to your shopping bag. Proceed to checkout to enter your delivery details and complete your payment.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package’s journey.
Q: What are my delivery options?
A: We offer several delivery options, including standard and express shipping. Delivery times and costs will be displayed at checkout based on your location.
Q: My order hasn’t arrived. What should I do?
A: Please use your tracking number to check the status of your delivery. If the estimated delivery date has passed or the tracking information seems incorrect, please contact us with your order number.
Q: Can I change or cancel my order after placing it?
A: We process orders very quickly to get your items to you ASAP. Please contact us immediately with your order number, and we will try to accommodate your request if the order has not yet entered the shipping process.
Returns, Exchanges & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of receipt for items in their original, unworn condition with all tags attached. Some exclusions may apply for hygiene reasons.
Q: How do I return an item?
A: You can initiate a return through your account on our website. Once approved, you will receive instructions on how to send the item back to us.
Q: Can I exchange an item for a different size or color?
A: Exchanges are subject to stock availability. The fastest way is to return your original item for a refund and place a new order for the desired item.
Q: My item was faulty or damaged upon arrival. What do I do?
A: We sincerely apologize for this. Please contact our customer service team with your order number and photos of the damaged or faulty item, and we will resolve this for you promptly.
Q: How long does it take to receive my refund?
A: Once we receive and process your return, your refund will be issued to your original payment method. This process typically takes 5-10 business days, depending on your bank or card issuer.
Payments & Gift Cards
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as various popular digital payment methods for your convenience.
Q: Is my payment and personal information secure?
A: Absolutely. We use industry-standard SSL encryption to protect all your personal and payment details, ensuring a safe and secure shopping experience.
Q: How do I check my gift card balance?
A: You can check your gift card balance by entering the code and PIN on the dedicated page in the payment section of our website.
Q: My gift card code isn’t working. What’s wrong?
A: Please ensure you are entering the code exactly as shown, including any hyphens. If it still doesn’t work, contact our customer service team for help.
Products & Services
Q: How can I check if an item is in stock?
A: All available sizes and colors are shown on the product page. If an item is out of stock, you may be able to join a waitlist to be notified if it becomes available again.
Q: How do I care for my garment?
A: Care instructions are provided on the label inside each garment. We recommend following these instructions closely to maintain the quality and longevity of your item.
Q: Do you offer a student or loyalty discount?
A: We occasionally run promotional discounts. To stay updated on all offers, we recommend signing up for our newsletter and following us on social media.